Returns & Refund Policy

Returns & Refund Policy

Last updated on: Feb 8, 2024

Returns:
For customized items-

Since all items are hand printed to order, we start the production process almost immediately after the order is placed. For this reason, once an order is placed, we cannot cancel / make any changes to the actual shirt color / size.

If we make any sort of mistake on our end, we will absolutely fix the problem for you, and ship you a new (corrected) shirt. Unfortunately, we do not offer refunds in this situation.

Our after-sales service period is 30 days. If there is a problem with the shirt after 30 days, you will have to bear the cost to correct it.

The logistics provider fails to deliver due to incorrect or incomplete customer address. We will try our best to negotiate with the logistics provider for re-delivery. However, re-delivery will take a long time. If the delivery is still unsuccessful, the customer will bear the loss of the order.

Contact us at service@awarmwind.com

For regular items-

Within 30 Days - You must return your product within 30 days of the product being purchased: 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.

Please Do Not send your purchase back to the manufacturer.

The logistics provider fails to deliver due to incorrect or incomplete customer address. We will try our best to negotiate with the logistics provider for re-delivery. However, re-delivery will take a long time. If the delivery is still unsuccessful, the customer will bear the loss of the order.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@awarmwind.com.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.

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